Payment and Delivery
International orders with shipping adress outside the EU wont be charged with the German VAT. Each parcel gets an appropriate invoice and a completed customs declaration (CN23). You will receive a tracking ID number so that you can track your parcel even international.
Shipping costs depend on the weight of the package. As soon as you are logged in with your customer account (and your Country) and fill the shopping cart, the shipping costs will be displayed. An overview of international shipping costs can be found here.
International orders can be paid by Paypal or Visacard / Mastercard (Service by Paypal) or bank transfer (cash in advance). Every order will be billed in EURO.
International Customs Charges and Duties
International (outside the EU) customers must pay applicable sales tax, duty and Customs charges. Your local government determines duty and Customs charges, which varies by country. Duties, taxes and/or Customs fees will be an additional amount that will be collected upon delivery of your order. Unfortunately, we are unable to provide you with the exact amount you will be charged. Your order confirmation details only the charges we are collecting. Contact your local government for specific details.
Many countries have strict conditions regarding the import of food. In addition to customs duties and sales tax, it may be that the import of food is prohibited or subject to strict conditions. In worst case, the package can be confiscated by customs! Please check if and how you can receive food in your country before placing an order.
We have successfully shipped customer orders to more than 40 countries. Outside the EU especially Australia, Norway, USA, Hong Kong, South Korea. The fact that we are talking about stable freeze-dried food or sterilised MRE rations for your personal use could help getting customs declaration done succesfully.
➽ We do not take charge nor guarantee, and do not pay for replacement of customs-canceled packages. The import of food is at your own risk and charge.